London Complaints Working Group

Aptean Complaints Working Group is Heading to London!

This free event is a chance to discuss industry topics and best practice, along with regulation and agenda items raised by attendees. The event will take place under Chatham House Rule meaning that as an attendee you can openly discuss your pains without fear of being publicly quoted.

Past topics for discussion have included:

· The Definition of a Complaint

· Vulnerable Customers

· Complaint Compensation

· Governance: MI and RCA

· Reporting

Spaces are limited to ensure vocal discussion, so register today to save your place.

Agenda

12:30 - 13:30: Networking Lunch

13:30 - 15:00: Discussion Session One

15:00 - 15:20: Break

15:20 - 16:00: Huntswood Presentation - 2019 Complaints Review

16:00 - 16:30: Discussion Session Two

Aptean’s chair will provide topics as a guide, but a large part of the discussion will be driven by what you want to hear more about; this may be others' opinions on regulation or an experience you'd like to share.

Madeleine Skillen from the EMEA Marketing team will be coordinating this event. If you have any questions or would like to suggest a discussion topic, then she can be contacted by phone: +44 (0)1604 614 189 or email: madeleine.skillen@aptean.com.